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Tweed, Jonathan - In: The TQM Magazine 4 (1992) 6

Addresses the question of whether registration is appropriate for the sales and marketing divisions within companies in the light of Kodak Ltd′s experience of registering the marketing, sales and Customer service department of their Health Sciences Division to Marketing Quality Assurance....

Persistent link: https://www.econbiz.de/10015033312

Putting ethics into quality

Vinten, Gerald - In: The TQM Magazine 10 (1998) 2, pp. 89-94

There is no doubting the global influence of the quality movement. It is therefore persuasive to note the role that ethical considerations play in various quality award schemes, and this furthers the argument towards an integrated approach. Having said this, there is scant evidence in the awards...

Persistent link: https://www.econbiz.de/10015033579

Hoshin kanri ‐ a participative way of quality management in Japan

Kondo, Yoshio - In: The TQM Magazine 10 (1998) 6, pp. 425-431

The essential steps of “ hoshin kanri ”, or policy management, in Japanese companies are described. They are annual policy and medium‐ to long‐term policy, basic company philosophy and quality policy, converting methodological policy into objective policy, the composition of policy, two...

Persistent link: https://www.econbiz.de/10015033614

Internal evaluations

Kochan, Anna - In: The TQM Magazine 5 (1993) 2

Discusses the use of Internal audits as an essential part of the ISO 9000 certification process. Asserts they can also be used as a tool to help empower employees to continuously improve both themselves and their work practices. Considers the audit procedures in one company and describes the...

Persistent link: https://www.econbiz.de/10015033840

Expressing satisfaction

Creelman, James - In: The TQM Magazine 4 (1992) 1

Reports on the way in which TNT Express Worldwide is using TQM to bridge the culture gap created by the amalgamation of three branches of the business. Looks at Internal audits carried out to assess levels of Service quality and efficiency of internal communications on a global scale,...

Persistent link: https://www.econbiz.de/10015033262

Innovation versus standardization

Kondo, Yoshio - In: The TQM Magazine 12 (2000) 1, pp. 6-10

business for future development resulting in market growth and profitability. Work standardization, on the other hand, is … innovation and standardization are considered indispensable for corporate management, they are often thought to be mutually … exclusive, because the remaining space for innovative work is reduced along with the progress of work standardization. It is …

Persistent link: https://www.econbiz.de/10015032868

The 5S System: Workplace Organization and Standardization Training Package

Narasimhan, K. - In: The TQM Magazine 15 (2003) 6, pp. 425-426

Persistent link: https://www.econbiz.de/10015033021

Towards a better understanding of process documentation

Ungan, Mustafa - In: The TQM Magazine 18 (2006) 4, pp. 400-409

Purpose – Process documents are important and widely used process analysis tools. Although scores of studies draw attention to their merits, only few have focused on them. By providing guidelines for effective process documentation, this paper intends to make a contribution to this under...

Persistent link: https://www.econbiz.de/10015033147

The Thai foundation quality system standard

Tannock, J.D.T.; Krasachol, L. - In: The TQM Magazine 12 (2000) 1, pp. 53-61

Reports on the Thai Foundation Quality System Standard (TFQSS) project which aimed to develop a basic quality management system standard for small Thai manufacturing businesses to assist them in increasing awareness of quality and develop towards the ISO 9000 series standards, without...

Persistent link: https://www.econbiz.de/10015032864

Quality management approach in China

Zhang, Zhihai - In: The TQM Magazine 12 (2000) 2, pp. 92-105

In order to provide readers with a better understanding of China’s approach to quality management, this paper presents China’s quality management history, the main quality management efforts adopted by the Chinese government, the product quality situation, and the reasons for product quality...

Persistent link: https://www.econbiz.de/10015032874

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