should become pro‐active rather than re‐active. Exemplifies the tools. Describes a number of relations methods. Discusses the …

, the requirements for implementing the EFQM model criteria are clear and therefore may allow an organisation’s senior … of the EFQM excellence model is examined, as is the use of proven quality improvement tools and techniques such as … assistance in implementing them are examined. The paper concludes that training, the use of SPC and working to the EFQM model …

Develops a methodology, including a questionnaire and possible statistical analyses, to answer the question, “Has the … discussion of the use of this methodology as well as ways to interpret the findings.  …

question of integration in both human and information system activity. From the outset the methods were designed to link or …

registered companies. Using discriminant analysis methodology, we attempt to determine if the implementation efforts toward … quality have improved the performance. Cross‐sectional survey methodology is employed. Thus, through a well …

experiments and Taguchi methods form an essential part of the search for effective quality control. These quality improvement … when applied they are often performed incorrectly. Presents a strategic and practical methodology with the aim of assisting … this practical methodology is its simplicity in usage and it is therefore readily accessible to the engineering fraternity …