size of organisation. This paper describes how the quality and reliability (Q&R) team of the Warwick Manufacturing Group … of total quality management (TQM) within the organisation’s business strategy. Although most of the published case …

Rover to ensure that quality and reliability are designed into the product through the new product introduction process, in … order to achieve the company quality strategy milestones. The quality and reliability processes have been developed as a … philosophy and supporting processes such as design methodology, reliability management, cost management and programme timing …

Most organizations recognize that total quality management (TQM) is important but many do not know where to begin or … how to sustain it in the long run. There are many examples of organizations that have successfully implemented quality … to embark on the quality journey. In fact, the growth and adoption of TQM in companies have to be facilitated …

Examines the drivers for the increased interest in benchmarking: global competition, quality awards and breakthrough … benchmarking myths and mistakes and provides a list of five “must do” steps to success. States that, done correctly, benchmarking …

Explores some of the misconceptions surrounding benchmarking, examining what benchmarking is not, before examining what … it is. Answers many of the frequently asked questions about benchmarking. Lists four main ways of finding best practice …: internal, competitor, functional and generic benchmarking.  …

Utilizes benchmarking as an effective and efficient way to manage the change process for quality transformation in … schools. Originally conceptualized as competitive intelligence gathering, benchmarking can also be a vehicle for planned …, orderly change. Discusses the practices of generic and strategic benchmarking with the importance of personalizing the change …

procedures were identified as ineffective. Consequently, an action plan was developed as part of a quality improvement process … the company and the staff should become more focused, systematic and of a higher quality.  …

Depending on the orientation and thinking, “quality” can be considered to be “free” or “to be paid for”. Industrial … revolution in different parts of the world started at different times and now there is a consensus that quality, like any other … commodity, has to be paid for. Suggests that the boardroom is concerned with quality only when it is expressed in terms of lost …

Presents a brief assessment of the quality movement in Fiji, which has the largest economy in the South Pacific islands …. Relates the history of the beginning of the movement, then presents the means used by Fiji to introduce the quality movement … in the country by the creation of the FNTC, the organization of the national quality convention and the establishment of …