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Does TQM Impact on Bottom‐line Results?
Zairi, M.; Letza, S.R.; Oakland, J.S. - In: The TQM Magazine 6 (1994) 1, pp. 38-43
The US General Accounts Office (GAO) study is, arguably, the first Western attempt at linking TQM and bottom … behaviour were emerging within European companies which are pioneering TQM and trying to enhance competitiveness. The … companies studied was chosen on the basis of good knowledge of their TQM programmes. The analysis was conducted over a five …
Persistent link: https://www.econbiz.de/10015033326
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The impact of ISO registration on New Zealand firms’ performance: a financial perspective
Aarts, Frank Martin; Vos, Ed - In: The TQM Magazine 13 (2001) 3, pp. 180-191
The question that this study addresses is whether the shareholders of New Zealand firms benefit from the process of gaining ISO registration. Three major questions with regard to ISO registration within the New Zealand business context are raised. First, how do New Zealand public firms’ stock...
Persistent link: https://www.econbiz.de/10015032927
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The profitability of customer‐targeted quality improvement efforts: an empirical examination
Yasin, Mahmoud; Correia, Elisabete; Lisboa, João - In: The TQM Magazine 16 (2004) 1, pp. 45-49
While many researchers tend to agree that quality improvement efforts lead to operational and customer‐related organizational gains, the financial bottom‐line impact of quality efforts is still debatable. Utilizes a sample of 68 certified Portuguese firms to shed some light on the nature of...
Persistent link: https://www.econbiz.de/10015033029
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A conceptual framework for TQM implementation for SMEs
Mohd Yusof, Sha’ri; Aspinwall, Elaine - In: The TQM Magazine 12 (2000) 1, pp. 31-37
The proposed framework for TQM implementation in SMEs described in this paper centres on three main elements: the … “quality toolbox”, “general methodology” and the “central co‐ordinating body”. It is believed that the adoption of TQM in SMEs …
Persistent link: https://www.econbiz.de/10015032865
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TQM – a holistic view
Page, Richard; Curry, Adrienne - In: The TQM Magazine 12 (2000) 1, pp. 11-18
reality has been a selective, if not cynical, use of tools and language. Points out that successful TQM initiatives abound and …
Persistent link: https://www.econbiz.de/10015032866
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Overview of the quality movement in the South Pacific islands
Djerdjour, Mohamed - In: The TQM Magazine 12 (2000) 1, pp. 62-66
Presents a brief assessment of the quality movement in Fiji, which has the largest economy in the South Pacific islands. Relates the history of the beginning of the movement, then presents the means used by Fiji to introduce the quality movement in the country by the creation of the FNTC, the...
Persistent link: https://www.econbiz.de/10015032867
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The impact of ISO 9000 and TQM on best practice/performance
Prabhu, Vas; Appleby, Alex; Yarrow, David; Mitchell, Ed - In: The TQM Magazine 12 (2000) 2, pp. 84-92
Companies, irrespective of size or sector, often use ISO 9000 and TQM as a route to world class status. The aim of this …
Persistent link: https://www.econbiz.de/10015032873
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Quality management approach in China
Zhang, Zhihai - In: The TQM Magazine 12 (2000) 2, pp. 92-105
In order to provide readers with a better understanding of China’s approach to quality management, this paper presents China’s quality management history, the main quality management efforts adopted by the Chinese government, the product quality situation, and the reasons for product quality...
Persistent link: https://www.econbiz.de/10015032874
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Re‐thinking TQM: toward a framework for facilitating learning and change in construction organizations
Love, Peter E.D.; Li, Heng; Irani, Zahir; Holt, Gary D. - In: The TQM Magazine 12 (2000) 2, pp. 107-117
Organizations in the construction industry have eschewed implementing TQM practices because short‐term benefits are …‐engineering initiatives, they should re‐address their existing approaches to quality, so that an adaptive learning TQM culture can be …
Persistent link: https://www.econbiz.de/10015032875
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TQM as a management system consisting of values, techniques and tools
Hellsten, Ulrika; Klefsjö, Bengt - In: The TQM Magazine 12 (2000) 4, pp. 238-244
The interest in total quality management (TQM) has increased rapidly in recent years. Some people see TQM as something … necessary to reach competitiveness but others claim TQM to be merely a management fad. We believe that there are several reasons … for the different opinions about TQM. One is that the gurus, who often are seen as fathers of TQM, do not like the concept …
Persistent link: https://www.econbiz.de/10015032887