Purpose – The purpose of this paper is to describe a structured framework to implement and sustain a quality costing system (QCS) based on process cost modeling (PCM) in process industries. Design/methodology/approach – After reviewing and analyzing various cost accounting methodologies...

Deals with some of the quality award programmes applied worldwide. First, briefly describes five quality awards: the Malcolm Baldrige National Quality Award from the USA, the European Quality Award, the Deming Prize of Japan, the Canadian Quality Award and the Australian Quality Award. Second,...

One way to stimulate total quality management (TQM) efforts in an organisation is to work with a quality award. This paper presents a case study, based on both interviews and document studies, of a unit within the Swedish National Road Administration that has worked with an in‐company quality...

One way for organisations to support total quality management, and hence try to increase customer satisfaction is to participate in a quality award process. The purpose of this study is to explore the organisational value of participating in a quality award process. The study is based on...

In this paper, the essence of the Fiji Quality Awards (FQA) is presented. The history, framework, principles, objectives, examination criteria and the award process of the national quality awards will be thoroughly described. Further, a list of all FQA recipients, since its inception, will be...

Purpose – The purpose of the paper is to present an overview of various total quality management (TQM) issues in Poland's business organizations and the public sector. Design/methodology/approach – Describes the role of the Polish Quality Award Committee in promoting the idea of TQM....

Purpose – Through the analysis of a crucial period of the history of quality in Europe – the creation of the European Foundation for Quality Management (EFQM) and the development of the European Quality Award – the author, who was a protagonist of the narrated events, aims to reveal some...