Although many suppliers in the automotive industry have obtained quality system requirements, QS‐9000 registration/certification, there does not appear to be a direct link to all operational performance outcomes. As companies improve their quality performance as measured by parts per million,...

Following the growing interest in corporate governance and corporate social responsibility (CSR), the International Organization for Standardization (ISO) Committee on Consumer Policy (ISO/COPOLCO) opened the discussion about the feasibility of CSR management system standard. In this paper, we...

Purpose – Seeks to examine the origins and development of quality initiatives in US business. Design/methodology/approach – Reviews and discusses the literature and history pertaining to quality initiatives in US business, with particular reference to the reconstruction of Japanese industry...

Warns computer users of the dangers they may face from the design faults that may be present in under‐tested software. Suggest that suppliers of software should be classified according to the level of maturity of the organization′s software development process. Explains the five proposed...

Links the role of work study to TQM and argues that work study methods can play an integral part in TQM. Argues that many TQM programmes fail because they do not have measurement techniques in place which TQM requires on an ongoing basis. Suggests that work study methods provide ecessary tools...