Companies which seem to have succeeded in complementing TQ programmes over time appear to be those which have acquired the capability to change direction frequently. Argues that the choice managers make about which direction they take depends on the particular mindset they use. Describes...

The integrated quality system (IQS), has evolved as a new mapping of quality management activity. An earlier paper described eight fundamental activities intrinsic to a philosophy of order winning performance through distinctive products and services. During the development of IQS an action...

This article presents how to use the technique of experimental design in developing a new product ‐ an extrusion press. Using experimental design has significantly reduced the time needed to develop the extrusion press and improved the quality of the new product. This clearly demonstrates that...

Among the many tools available for measurement of human perceptions of product and service quality, sensory evaluation methods have been found to be most useful, particularly for food and related products. In fact, sensory evaluation has been defined as a “scientific discipline used to evoke,...

Considers there are two critical steps in implementing TQM. Asserts management must translate the quality guru′s message to the company′s culture and then integrate these activities into the normal mode of doing business. Describes the implementation plan. Discusses the active involvement of...

Discusses how process management has been utilized, largely by multinational electronic companies, to co‐ordinate hierarchical tasks with the functions in the inter‐disciplinary processes. Asserts the ISQ has developed this technique further so that it can be utilised in other industries....