Quality management is an essential part of an organisation’s competitive strategy. The training that underpins quality … questionnaire survey into the training provided to support quality management. A total of 450 responses are analysed. Findings from … the UK, Portugal and Finland are compared to identify differences in national practice. Training provision is definitely …

Adequate, appropriate training of quality managers is essential to the development and implementation of effective … of their training and development needs, the extent to which these were being met, and their views on the future of their … fragmented set of providers. Many managers had received no training in the past five years. While the respondents were generally …

managerial support to quality action plans (QAPs); organizing quality workshops and TQM training programs; and shifting the …

improve on problem areas and at the importance of Training and education in implementing the quality programme.  …

quality, Customer service and cost reduction, together with re‐evaluation of jobs and plenty of staff Training has led to the …

Reports on a survey, carried out in 1990, to ascertain the level of training and research needs in the European … invest adequate sums of money in TQM education and training. Concludes that top management commitment levels could be …

Investigates the increasing popularity of the video as a medium for TQM Training. Debates the advantages and … disadvantages of using case studies as the subject matter of these Training videos. Reviews the better products on the market and … highlights the fact that videos alone do not constitute an adequate Training programme, they must be backed up by a total quality …

of success. Examines the “Invest in People” package, which includes Training, objective setting and review, appraisal and …

by Training managers. Reports on its uses of process improvement teams, customer action teams and supplier action teams …