learning and transferring from other sectors the concepts, best practices, and tools for improving quality, safety, and … productivity. Design/methodology/approach – In this paper, the various approaches for improving quality, safety, and productivity … technologies for improving quality and safety – which have proved their worth in other industries – that are relevant for the …

The recognition of the successes obtained by organizations using the total quality management (TQM) approach has been … made historically through quality awards. The validity and applicability of the criteria used in such evaluations as well … or mere token awards made in the name of quality. The major internationally recognized quality awards of the European …

Reports two contrasting complementary perspectives on the evolving quality tool kit. Offers, first, an approach to …

Discusses philosophical issues regarding quality improvement and the benefits of non‐traditional ways of thought …

Presents a brief assessment of the quality movement in Fiji, which has the largest economy in the South Pacific islands …. Relates the history of the beginning of the movement, then presents the means used by Fiji to introduce the quality movement … in the country by the creation of the FNTC, the organization of the national quality convention and the establishment of …

Offers, as a contribution to the debate on probabilistic engineering design, the suggestion that quality problems in …

Through the application of Hirst’s “forms of knowledge” theory, it is shown that the Shakers’ nineteenth century … their time in pursuit of quality. Training was accomplished through sharing community expertise, apprenticing, and rotating …

Presents findings from a study that investigated the propagation of quality management practices among Indian … on 500 selected companies from 14 manufacturing sectors. The extent to which quality management practices have been … implemented is reported and the obstacles to adoption are identified. The spread of quality initiatives in various functional …

This paper makes the point that since the early 1990s there have been signs (e.g. the move from quality and total … quality management (TQM) to excellence, and process control to process management) that quality and TQM are perceived by some … marginalisation of quality. However, through major trends such as business to business e‐commerce and six sigma there are clear …