influence the spread and development of quality management systems. Other important issues discussed in this paper are the …

concerning the development of practices, such as engineering methods, for the creation of attractive quality. The current … situation is clearly problematic given the important positive effects assigned to attractive quality in the literature. Design …/methodology/approach – First, different descriptions of attractive quality are examined in order to determine whether there is a common …

flow of products, the worker’s quality of workmanship must be very high. Integrated manufacturing self‐control restores job …

flawlessly, requires minimum maintenance effort and is capable of reliable, low‐cost, high‐quality operation. TPM is a practical … application of total quality and empowerment of the workforce. It is an indispensable contribution to lean production through just …

In order to provide readers with a better understanding of China’s approach to quality management, this paper presents … China’s quality management history, the main quality management efforts adopted by the Chinese government, the product … quality situation, and the reasons for product quality problems. Finally, it has been concluded that governments can only play …

Describes how focusing on total product quality (TPQ) can provide a new form of competitive differentiation, bearing in … quality product can be so easily let down by poor Service quality. States that service should be used to sell products in the …