Compares and contrasts the organizational routines and outcomes of businesses that are managed using practices grounded in batch‐and‐queue and lean production. The former is shown to be poor at providing senior management with timely and accurate information, thus obscuring or altering...

Deals with theoretical arguments that justify why the leadership of managers and its ethical dimension is a powerful enabler for TQM efforts to sustain, together with a systematic management. Starts by setting out a multidimensional conception of leadership in which the ethical sphere is...

Discussion of the relationship between TQM and information and communications technology (ICT) normally focuses either on technological issues, or on the role of ICT in enabling the achievement of quality goals by means of business process re‐engineering. Less attention has been paid to the...

Discusses aspects of the Japanese economic miracle, where industry and business are seen as superior in quality. Argues, briefly, that Westerners fail to understand Japanese business behaviour because they do not realize that the Japanese are not constrained by Western concepts, but are bound by...

Asks whether socially responsible behaviour and capitalism can be sensibly reconciled. Notes the economic advantages of capitalism but also concerns regarding factors such as social order and pollution, suggesting that quality management has a role to play in bringing the goals of capitalism and...