Educational reform has been called for over the past several decades with answers resulting in fragmented programmes and mixed research findings. Reluctance and unfulfilled promises of post‐reform movements have caused dismay and scepticism among educators and community members alike. These...

Can a TQM initiative really fail? The primary aim of the article is to convey a more astute understanding of the very essence of TQM. It shows how the TQM philosophy is founded in common sense, and why the infusion of TQM in any organization should result only in a win‐win situation. While...

When managing a total quality programme every practitioner needs to generate and maintain momentum and progress. When progress is suddenly halted, the true reasons why are not always immediately clear. Excuses can be too easily formulated and the wrong reasons identified for what may well be a...

Explains why International Training Service, a human resource development consultancy, decided to work towards BS 5750 and how it achieved registration to BS 5750 Part One across all of its six sites. Covering aspects such as time and cost involved, also describes resistance that had to be...

Argues that with increasing competition, the nurturing of creativity is essential to promote differentiation and superiority. Therefore, senior managers need to devote much more time and attention to the key issues facing their businesses. They need to gain much more practical experience of the...

Looks at the reasons and requirements for effectively planning and managing the implementation of TQM. Examines controlling the resulting rate of change in the organization to ensure that expectations for performance improvement are achieved. Presents instructions for running an employee...