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Innovation and TQM in Swedish higher education institutions – possibilities and pitfalls

Wiklund, Håkan; Klefsjö, Bengt; Sandvik Wiklund, Pia; … - In: The TQM Magazine 15 (2003) 2, pp. 99-107

system for quality assessment. The Swedish assessment system stresses that the assessment should have as a corner‐stone the …

Persistent link: https://www.econbiz.de/10015032989

Increasing involvement in self‐assessment: the Royal Mail approach

Zaremba, Denise; Crew, Tim - In: The TQM Magazine 7 (1995) 2, pp. 29-32

Explains the Royal Mail approach to self‐assessment. An increasing umber of companies are using a self‐assessment … Mail has increased involvement through unit self‐assessment. …

Persistent link: https://www.econbiz.de/10015033402

Is your TQM programme successful? A self‐assessment tool for managers

Ahmadi, Mohammad; Helms, Marilyn M. - In: The TQM Magazine 7 (1995) 2, pp. 52-56

application of TQM. Continual use of the assessment will provide longitudinal data useful in benchmarking progress and making …

Persistent link: https://www.econbiz.de/10015033407

“Erratic – systematic – organic”

Gilbert, John A.; Gilbert, John - In: The TQM Magazine 7 (1995) 2, pp. 57-61

to find out which phase it is currently in, and thus to improve, is to perform regular self‐assessment. …

Persistent link: https://www.econbiz.de/10015033408

Is your organization ready for TQM? An assessment methodology

Weeks, Brenda; Helms, Marilyn M.; Ettkin, Lawrence P. - In: The TQM Magazine 7 (1995) 5, pp. 43-49

implementation. Highlights key assessment criteria and discusses the variables used to survey both managers and employees regarding …

Persistent link: https://www.econbiz.de/10015033436

Using knowledge to drive improvements

Matthews, Monte L. - In: The TQM Magazine 8 (1996) 1, pp. 31-42

‐do‐check‐act logic into a plan‐do‐knowledge‐act model which couples assessment information with theory ‐ in the form of the conceptual …

Persistent link: https://www.econbiz.de/10015033452

The use of quality tools and techniques in product introduction: an assessment methodology

Spring, M.; McQuater, R.; Swift, K.; Dale, B.; Booker, J. - In: The TQM Magazine 10 (1998) 1, pp. 45-50

design, the paper presents the details of an assessment approach which has been developed to assess the use and application …

Persistent link: https://www.econbiz.de/10015033574

In the eye of the beholder?

Peters, John - In: The TQM Magazine 10 (1998) 3, pp. 152-153

Considers the nature of a good academic article. Suggests factors such as accessibility, originality, meaningfulness to researchers and practitioners. Points out that ultimately, however, quality in such intangible areas can only be truly assessed by the individual reader and his/her individual...

Persistent link: https://www.econbiz.de/10015033593

Company quality assessments

Conti, Tito - In: The TQM Magazine 3 (1991) 4

Second of a two‐part series. Suggests that external, third‐party assessment schemes no longer meet the needs of total … quality organizations and that what is needed is a self‐assessment process, based on a new reference model, capable of … unifying an organization′s diverse assessment criteria regarding total quality. Highlights the “quality sub‐system” as the most …

Persistent link: https://www.econbiz.de/10015033837

Evaluation of health services organisations – German experiences with the EFQM excellence approach in healthcare

Moeller, Johannes; Sonntag, Anne Katharina - In: The TQM Magazine 13 (2001) 5, pp. 361-367

assessment against the European Foundation for Quality Management (EFQM) excellence model. Indicates the EFQM method and scoring …

Persistent link: https://www.econbiz.de/10015033897