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Walsh, Stephen P - In: The TQM Magazine 2 (1990) 3

manufacturing companies. Provides guidelines for the development of future courses. Describes an outline training programme …Describes the benefits of combining open learning with tutor‐led workshops. Asserts that successful TQM training …. Concludes that the teaching of TQM requires a combination of skills, training and attitudinal shift. …

Persistent link: https://www.econbiz.de/10015033815

Learning histories: the S in PDSA of learning

Laree Jacques, March - In: The TQM Magazine 9 (1997) 1, pp. 6-7

Discusses learning histories as a new angle on the old concept of learning from the past: now learning and historical documentation occur concurrently. People learn from the history before it is old news and then feed the learning back into the project and again into the history; thus creating...

Persistent link: https://www.econbiz.de/10015033508

Remember, the (Internet) applet doesn’t fall far from the tree

Mc Nellis, Tom; Harrington, H. James - In: The TQM Magazine 15 (2003) 5, pp. 302-315

software development life cycle was introduced. A case study in which the model was applied is discussed: use of the model … enabled the IT organization to infuse six‐sigma into the Internet development effort and gave the rest of the company an …

Persistent link: https://www.econbiz.de/10015033006

Business ethics in TQM

Svensson, Göran; Wood, Greg - In: The TQM Magazine 17 (2005) 1, pp. 19-34

Purpose – The objective of this research is to introduce and describe a conceptual framework of business ethics in TQM. Design/methodology/approach – In order to highlight the concepts proffered, a case study in the Swedish retail industry was conducted. The data that underpin the case...

Persistent link: https://www.econbiz.de/10015033072

Leadership in TQM Implementation

Zairi, Mohamed - In: The TQM Magazine 6 (1994) 6, pp. 9-16

Reviews the literature on leadership and management in the context of TQM. Discusses an American study which identifies key strengths and areas of improvement. Determines the role of senior managers in TQM implementation, with reference to case studies of several companies which have won the...

Persistent link: https://www.econbiz.de/10015033382

History of the USACERL automated assessment tool

Chenier, Robert P.; Farrell, Sine L.; Young, Kathy E. - In: The TQM Magazine 8 (1996) 3, pp. 46-53

Presents a case history of the development of the automated assessment tool (AAT) at the US Army Construction …

Persistent link: https://www.econbiz.de/10015033472

Building the people’s capacity for change

Wright, Kenneth L.; Thompsen, Joyce A. - In: The TQM Magazine 9 (1997) 1, pp. 36-41

The vital factor in any of the “re‐” strategies (reinvention, re‐engineering, realignment, re…) is people’s personal capacity for accommodating change. The most successful organizational transformations include a focus on the readiness of the people as the real source of change....

Persistent link: https://www.econbiz.de/10015033513

Delayering in a US Army R&D organization

Mallak, Larry A.; Watts, Pame S. - In: The TQM Magazine 9 (1997) 4, pp. 260-264

Delayering has spread to the public sector with the US Army going to a team‐based structure in one of its R&D organizations. This organization has wrestled with many issues concerning team effectiveness, quality management, and customer satisfaction during this delayering process. Beginning...

Persistent link: https://www.econbiz.de/10015033550

The Team Approach

McRobb, Max - In: The TQM Magazine 2 (1990) 1

Explains how customers and suppliers should work together for greater profitability. Discusses how it is only with the advent of new quality philosophies that the relationship between a customer and its suppliers has reached a level of strategic importance. Asserts that the relationship should...

Persistent link: https://www.econbiz.de/10015033797

Quality training: findings from a European survey

Mathews, Brian P.; Ueno, Akiko; Lopez Periera, Zulema; … - In: The TQM Magazine 13 (2001) 1, pp. 61-71

Quality management is an essential part of an organisation’s competitive strategy. The training that underpins quality … questionnaire survey into the training provided to support quality management. A total of 450 responses are analysed. Findings from … the UK, Portugal and Finland are compared to identify differences in national practice. Training provision is definitely …

Persistent link: https://www.econbiz.de/10015032913