Discusses how statistical process control of products is increasingly demanded by suppliers for the prevention rather … result should be a continuous improvement in product quality. Considers that the tools which are required to implement SPC …

why the purchasing function must be involved in TQM from the outset, as the quality of the raw materials or parts … inevitably affects the quality of the end result. Claims that the move towards flexible manufacturing places even more emphasis … on the need for purchasing to be a part of the TQM programme, forming a relationship with suppliers whereby goods are …

There is no doubt that quality has become a major feature in the survival plan of many organisations today. Statistical … of 33 manufacturing small and medium enterprises (SMEs). The results presented here are focused on 12 critical success …

This paper discusses the concepts of static and dynamic quality enunciated by Robert Pirsig in relation to concepts of …

on 500 selected companies from 14 manufacturing sectors. The extent to which quality management practices have been …Presents findings from a study that investigated the propagation of quality management practices among Indian … manufacturing companies over a period of 16 years from 1980 to 1996. Reports the findings of a mail questionnaire survey conducted …

Argues that 99.9 per cent quality is not enough. Especially in products in which the safety of the consumer is at stake …, the only acceptable level of quality is total. Consumers are also requiring products to be easy to use. An increasing … number of companies are beginning to realize this is not just part of the manufacturing process but has to start with the …