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Partnership with internal customers – a way to achieve increased commitment

Harnesk, Roland - In: The TQM Magazine 16 (2004) 1, pp. 26-32

co‐workers. A model will be used to view decisive factors for partnership, all depending on communication. In this paper …‐workers’ commitment. The purpose is to try to stimulate the debate using internal partnership as one way to attain increased commitment of … the term “partnership with internal customers” will be used to stress the necessary mutual agreement between employers and …

Persistent link: https://www.econbiz.de/10015033027

Going from six sigma to design for six sigma: an exploratory study using analytic hierarchy process

Bañuelas, Ricardo; Antony, Jiju - In: The TQM Magazine 15 (2003) 5, pp. 334-344

Six sigma has been considered a business strategy that employs a well‐structured continuous improvement methodology to tackle process variability and drive out waste from the business processes using statistical tools and techniques. This paper first examines the differences and similarities...

Persistent link: https://www.econbiz.de/10015033009

Process reengineering: who embraces it and why?

Burke, Ronald J. - In: The TQM Magazine 16 (2004) 2, pp. 114-119

This study examined employee reactions to a process reengineering initiative in a large financial services organization. Data were obtained from 2,514 employees, using questionnaires completed anonymously. Employees having longer company tenure, those at higher levels, and men held more...

Persistent link: https://www.econbiz.de/10015033035

The evolution of TQM

Motwani, Jaideep; Prasad, Sameer; Tata, Jasmine - In: The TQM Magazine 17 (2005) 1, pp. 54-66

Purpose – Business process change (BPC) is an organizational initiative to achieve significant improvement in performance and has been extensively reported in the information systems literature. Total quality management (TQM) has been employed to improve the quality of processes within a...

Persistent link: https://www.econbiz.de/10015033074

Continuous innovation through company wide employee participation

Tonnessen, Tor - In: The TQM Magazine 17 (2005) 2, pp. 195-207

Purpose – The paper aims to address the failure of prevailing international management concepts to utilize the potentials of company wide employee participation in innovation, and give the reader some practical solutions and some ideas about how to exploit these potentials more efficiently....

Persistent link: https://www.econbiz.de/10015033085

The application of business process reengineering in the UK

Tennant, Charles; Wu, Yi‐Chieh - In: The TQM Magazine 17 (2005) 6, pp. 537-545

Purpose – The purpose of this research was to identify the key factors for success of business process reengineering (BPR) applications in the UK‐based companies. Design/methodology/approach – A questionnaire survey was used to gather primary research data from the UK‐based companies...

Persistent link: https://www.econbiz.de/10015033115

TQM and Re‐engineering

Burdett, John O. - In: The TQM Magazine 6 (1994) 2, pp. 7-13

Looks at how some organizations are turning away from total quality management (TQM) and looking in another direction to solve their problems. The new concept is “re‐engineering”. It offers breakthrough solutions for what seem to be intractable problems. Discusses why TQM is ow coming...

Persistent link: https://www.econbiz.de/10015033331

Business Process Re‐engineering: Definitely Worth Considering

Ovenden, Tony R. - In: The TQM Magazine 6 (1994) 3, pp. 56-61

Considers the definition of business process re‐engineering (BPR) as a process to redesign business as a whole. Describes the basic principles of BPR (customer focus, breadth of knowledge and speed of attack), and why they are so important. Highlights the fact that the success of BPR depends...

Persistent link: https://www.econbiz.de/10015033353

Integrating process improvement, ISO 9000 and TQM in SITA Research and Development

Thelen, Mary J. - In: The TQM Magazine 9 (1997) 4, pp. 265-269

ISO 9000, SEI CMM, BPI, TQM ‐ it was enough to make one’s head reel. How did one meld them into a cohesive quality programme? After a lot of research, Internet discussions, and strategy sessions with management and corporate quality “gurus” we formulated a plan, one that continually...

Persistent link: https://www.econbiz.de/10015033551

Quality training: findings from a European survey

Mathews, Brian P.; Ueno, Akiko; Lopez Periera, Zulema; … - In: The TQM Magazine 13 (2001) 1, pp. 61-71

Quality management is an essential part of an organisation’s competitive strategy. The training that underpins quality … questionnaire survey into the training provided to support quality management. A total of 450 responses are analysed. Findings from … the UK, Portugal and Finland are compared to identify differences in national practice. Training provision is definitely …

Persistent link: https://www.econbiz.de/10015032913