Charts the progress of the introduction of a quality information system at telecommunication manufacturer Italtel …. Illustrates quality reporting mechanisms for procurement, production, systems in the field and a variety of cost assessment …

Presents a brief assessment of the quality movement in Fiji, which has the largest economy in the South Pacific islands …. Relates the history of the beginning of the movement, then presents the means used by Fiji to introduce the quality movement … in the country by the creation of the FNTC, the organization of the national quality convention and the establishment of …

Offers, as a contribution to the debate on probabilistic engineering design, the suggestion that quality problems in …

their time in pursuit of quality. Training was accomplished through sharing community expertise, apprenticing, and rotating …

Presents findings from a study that investigated the propagation of quality management practices among Indian … on 500 selected companies from 14 manufacturing sectors. The extent to which quality management practices have been … implemented is reported and the obstacles to adoption are identified. The spread of quality initiatives in various functional …

This paper makes the point that since the early 1990s there have been signs (e.g. the move from quality and total … quality management (TQM) to excellence, and process control to process management) that quality and TQM are perceived by some … marginalisation of quality. However, through major trends such as business to business e‐commerce and six sigma there are clear …

The QS 9000 quality system was developed in the United States in 1994 by a team consisting of representatives of … standardize the quality system requirements and documentation developed and maintained by US auto‐motive suppliers. In this paper … we review the philosophy and the structure of QS 9000 automotive quality standards and examine the relationship between …

Reports an examination of the management’s, staff’s and operators’ attitudes to and awareness of the concept of quality … industry. Despite a previous but unsuccessful quality costing initiative, it was found that some confusion exists, at all … levels of the organisational hierarchy, over the terms used in quality costing. With respect to the perception of the scale …

Contrasts idealised versions of quality assurance systems and quality improvement programs. Notes that only powerful … customers such as defence procurement agencies can impose quality assurance systems; also points out that individual customers … which a customer will be able to impose a quality assurance system on the supplier. These conditions include, for example …