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Gilbert, John A.; Gilbert, John - In: The TQM Magazine 7 (1995) 2, pp. 57-61

to find out which phase it is currently in, and thus to improve, is to perform regular self‐assessment. …

Persistent link: https://www.econbiz.de/10015033408

Conti, Tito - In: The TQM Magazine 3 (1991) 3

First of a two‐part series. Examines current schemes for self‐assessment and their limitations. Proposes a new method … of measuring organisational excellence and continous improvement. Suggests what is needed is an “assessment model” of the …

Persistent link: https://www.econbiz.de/10015033217

Re‐thinking TQM: toward a framework for facilitating learning and change in construction organizations

Love, Peter E.D.; Li, Heng; Irani, Zahir; Holt, Gary D. - In: The TQM Magazine 12 (2000) 2, pp. 107-117

Organizations in the construction industry have eschewed implementing TQM practices because short‐term benefits are …‐engineering initiatives, they should re‐address their existing approaches to quality, so that an adaptive learning TQM culture can be …

Persistent link: https://www.econbiz.de/10015032875

Operationalizing Total Quality: A Business Process Approach

Peters, John - In: The TQM Magazine 6 (1994) 4, pp. 29-33

Every organization adopts a different approach to making steps towards total quality. Describes a number of variables which are consistent with successful progress down the road towards total quality. Presents observation and analysis of 28 organizations whose quality managers are participating...

Persistent link: https://www.econbiz.de/10015033361

Business process re‐engineering at the Co‐operative Bank improving personal customer service

Dignan, Wyn - In: The TQM Magazine 7 (1995) 1, pp. 42-45

The Co‐operative Bank strategy of encouraging its customers to telephone or write to its account management centre, rather than the branches, proved successful. Volumes grew rapidly, placing pressure on service quality resulting in lost telephone calls, correspondence backlogs and duplication...

Persistent link: https://www.econbiz.de/10015033396

The cultural transferability of business and organizational re‐engineering: examples from South‐east Asia

McKenna, Steve - In: The TQM Magazine 7 (1995) 3, pp. 12-16

by Hammer and Champy, to two companies in Thailand and Singapore. Concludes that, while BPR is difficult to introduce …

Persistent link: https://www.econbiz.de/10015033411

Leveraging re‐engineering through TQM

Wright, Brett M. - In: The TQM Magazine 7 (1995) 3, pp. 50-53

Describes a case study which leveraged a business process re‐engineering effort through a traditional TQM strategy …. Discusses the interrelationship between TQM and business process re‐engineering and questions whether they are so different or …‐engineering efforts can be driven by shopfloor employees when an appropriate consultative environment is in place and how TQM can assist …

Persistent link: https://www.econbiz.de/10015033420

What is happening in “quality” in the financial services?

Wilkinson, Adrian; McCabe, Darren; Knights, David - In: The TQM Magazine 7 (1995) 4, pp. 9-12

Questions whether “quality” is having as much impact in the financial services sector as the evidence of use of quality management techniques in the UK suggests. Explores the context within which “quality” is finding a place in financial services, and presents the findings of a postal...

Persistent link: https://www.econbiz.de/10015033429

An integrated model in quality management, positioning TQM, BPR and ISO 9000

Castle, Jack A. - In: The TQM Magazine 8 (1996) 5, pp. 7-13

Reviews developments in total quality management (TQM), business process re‐engineering (BPR) and world … Integrated Quality System enables the relative positions of TQM, BPR and ISO 9000 to be re‐appraised. It also incorporates …

Persistent link: https://www.econbiz.de/10015033485

Business process redesign and total integrated management

Azhashemi, Masoud A.; Ho, Samuel K. - In: The TQM Magazine 8 (1996) 6, pp. 42-47

Japanese firms which long ago realized the importance of product quality have, over the last decade, been focusing on the broader issue of management quality as a way of increasing market share and profits. Management quality has traditionally been difficult to judge, and systematic ways of...

Persistent link: https://www.econbiz.de/10015033503

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