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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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Using modified IPA to define quality improvement strategies : a study of air-conditioning industry in Taiwan
Ho, Li-Hsing; Chang, Pi-Yun; Yen, Tieh-Min - In: The TQM journal : the international review of … 28 (2016) 2, pp. 180-194
Persistent link: https://www.econbiz.de/10011556481
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Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan : a systematic review
Wu, Hsin-Hung; Lee, Yii-Ching; Huang, Chih-Hsuan; Li, Li - In: The TQM journal : the international review of … 35 (2023) 3, pp. 615-629
Persistent link: https://www.econbiz.de/10014321266
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Determinants of students' loyalty in the Ghanaian banking industry
Narteh, Bedman - In: The TQM journal : the international review of … 25 (2013) 2, pp. 153-169
Persistent link: https://www.econbiz.de/10009723916
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Decision quality by the loss cost of Type I and Type II errors
Chen, Ying-chieh; Chen, Shui-chuan; Chen, Ying-hao - In: The TQM journal : the international review of … 25 (2013) 2, pp. 202-220
Persistent link: https://www.econbiz.de/10009723913
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608