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~isPartOf:"The TQM journal : the international review of organizational improvement"
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The TQM journal : the international review of organizational improvement
Journal of Service Management
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Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
2
Analysing the preferred characteristics of frontline employees dealing with customer complaints: A cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10008851394
Saved in:
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