Narrow search
Showing 1 - 10 of 508
Cover Image
A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
Cover Image
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Cover Image
A service quality map based on Kano's theory of attractive quality
Erto, Pasquale; Vanacore, Amalia; Staiano, Michele - In: The TQM journal : the international review of … 23 (2011) 2, pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
Cover Image
Applicability of healthcare service quality models and dimensions : future research directions
Javed Ali; Ahmad Jusoh; Norhalimah Idris; Khalil Md Nor; … - In: The TQM journal : the international review of … 35 (2023) 6, pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Cover Image
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula; Antony, Jiju; Thomson, Scott Paul; Cudney, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Cover Image
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Cover Image
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Cover Image
Using modified IPA to define quality improvement strategies : a study of air-conditioning industry in Taiwan
Ho, Li-Hsing; Chang, Pi-Yun; Yen, Tieh-Min - In: The TQM journal : the international review of … 28 (2016) 2, pp. 180-194
Persistent link: https://www.econbiz.de/10011556481
Cover Image
Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Kristianto, Yohanes; Ajmal, Mian M.; Sandhu, Maqsood - In: The TQM journal : the international review of … 24 (2012) 1, pp. 29-46
Persistent link: https://www.econbiz.de/10009488964
Cover Image
The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos; Bouranta, Nancy - In: The TQM journal : the international review of … 25 (2013) 2, pp. 186-201
Persistent link: https://www.econbiz.de/10009723914