Narrow search
Showing 1 - 10 of 424
Cover Image
Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains' services
Khorshidi, Hadi Akbarzade; Nikfalazar, Sanaz; Gunawan, Indra - In: The TQM journal : the international review of … 28 (2016) 2, pp. 195-215
Persistent link: https://www.econbiz.de/10011556891
Cover Image
Robust process capability performance : an interpretation of key indices from a nonparametric viewpoint
Besseris, George - In: The TQM journal : the international review of … 26 (2014) 5, pp. 445-462
Persistent link: https://www.econbiz.de/10010392872
Cover Image
Process measures : a leadership tool for management
Sivakumar, V. Mohan; Devadasan, S. R.; Murugesh, R. - In: The TQM journal : the international review of … 26 (2014) 1, pp. 50-62
Persistent link: https://www.econbiz.de/10010252110
Cover Image
Modified chart with optimized ARLs in autocorrelated processes
Prajapati, D. R.; Singh, Sukhraj - In: The TQM journal : the international review of … 27 (2015) 5, pp. 633-647
Persistent link: https://www.econbiz.de/10011443179
Cover Image
Performance of CUSUM and EWMA charts for serial correlation
Singh, Sukhraj; Prajapati, D. R. - In: The TQM journal : the international review of … 25 (2013) 3, pp. 309-324
Persistent link: https://www.econbiz.de/10009740849
Cover Image
A comparison and usage overview of business excellence models
Sampaio, Paulo; Saraiva, Pedro; Monteiro, Ana - In: The TQM journal : the international review of … 24 (2012) 2, pp. 181-200
Persistent link: https://www.econbiz.de/10009514444
Cover Image
The TQM legacy - Gurus' contributions and theoretical impact
Zairi, Mohamed - In: The TQM journal : the international review of … 25 (2013) 6, pp. 659-676
Persistent link: https://www.econbiz.de/10010195035
Cover Image
Emerging trend of customer satisfaction in academic process : an application SPC and Taguchi's robust parameter design
Debnath, Roma Mitra; Shankar, Ravi - In: The TQM journal : the international review of … 26 (2014) 1, pp. 14-29
Persistent link: https://www.econbiz.de/10010252115
Cover Image
Improving VTE prophylaxis in ward and ICU surgical urology patients : a Six-Sigma DMAIC methodology improvement project
Mousli, Hesham Metwalli; El Sayed, Iman; Zaki, Adel; … - In: The TQM journal : the international review of … 36 (2024) 2, pp. 634-663
Persistent link: https://www.econbiz.de/10014513377
Cover Image
Responding to the student voice : a case study of a systematic improvement strategy
Nair, Chenicheri Sid; Bennett, Lorraine; Mertova, Patricie - In: The TQM journal : the international review of … 22 (2010) 5, pp. 553-564
Persistent link: https://www.econbiz.de/10008662598