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~isPartOf:"The TQM journal : the international review of organizational improvement"
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
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Journal of retailing and consumer services
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Journal of hospitality marketing & management
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Journal of travel and tourism marketing
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Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
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