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~isPartOf:"The TQM journal : the international review of organizational improvement"
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What matters most in achieving customer satisfaction in banking? : a study from the perspective of employee characteristics
Aslam, Wajeeha
;
Farhat, Kashif
;
Arif, Imtiaz
;
Goi, Chai Lee
- In:
The TQM journal : the international review of …
34
(
2022
)
4
,
pp. 627-650
Persistent link: https://www.econbiz.de/10013342916
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