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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality in health care...
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Service quality
128
Dienstleistungsqualität
126
Quality management
95
Qualitätsmanagement
95
Customer satisfaction
86
Kundenzufriedenheit
85
Health care
45
Beziehungsmarketing
42
Gesundheitsversorgung
42
Gesundheitswesen
42
Health care system
42
Relationship marketing
42
Hospital
33
Krankenhaus
33
Consumer behaviour
32
Konsumentenverhalten
32
Product quality
18
Produktqualität
18
Patienten
16
Patients
16
Higher education institution
15
Hochschule
15
Arbeitszufriedenheit
13
India
13
Indien
13
Job satisfaction
13
Customer loyalty
11
Customer service
10
Healthcare
10
Kundenservice
10
Total quality management
10
Lean Management
9
Lean management
9
Performance measurement
9
Performance-Messung
9
Students
9
Studierende
9
Satisfaction
8
Arbeitsgruppe
7
Customer value
7
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192
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Conference paper
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English
192
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Antony, Jiju
7
Baccarani, Claudio
4
Cassia, Fabio
4
Dandis, Ala' Omar
4
McDermott, Olivia
4
Palumbo, Rocco
4
Shahin, Arash
4
Ciasullo, Maria Vincenza
3
Cobelli, Nicola
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Kristensen, Kai
3
Sony, Michael
3
Vigolo, Vania
3
Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Arif, Seema
2
Balouei Jamkhaneh, Hadi
2
Bhat, Shreeranga
2
Bonfanti, Angelo
2
Cosimato, Silvia
2
Cronemyr, Peter
2
Datta, Rabindranath
2
Eskildsen, Jacob
2
Gijo, E. V.
2
Gremyr, Ida
2
Grigg, Nigel Peter
2
Gupta, Sumana
2
Ilyas, Maryam
2
Li, Li
2
Lilja, Johan
2
Magno, Francesca
2
Maru, Loice C.
2
Moyes, David
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Parkouhi, Sahar Valipour
2
Rosa, Angelo
2
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The TQM journal : the international review of organizational improvement
NBER working paper series
1,017
International journal of hospitality management
911
Working paper / National Bureau of Economic Research, Inc.
897
NBER Working Paper
820
Journal of business research : JBR
801
Journal of retailing and consumer services
676
Discussion paper series / IZA
643
Journal of health economics
604
The service industries journal
468
Health economics
452
SpringerLink / Bücher
452
Journal of health organization and management
432
Health care management review : HCM review
418
The European journal of health economics : HEPAC ; health economics in prevention and care
376
Tourism management : research, policies, practice
375
International journal of contemporary hospitality management
354
IMF Staff Country Reports
335
IZA Discussion Papers
329
IZA Discussion Paper
327
The journal of services marketing
315
Journal of vocational behavior
307
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
307
Journal of Services Marketing
305
Health care management science
298
Cogent business & management
274
Journal of business ethics : JOBE
269
The international journal of human resource management
265
Journal of hospitality marketing & management
264
European journal of operational research : EJOR
262
Journal of travel and tourism marketing
253
Working paper
233
Health economics review
232
Applied economics
231
Health affairs : at the intersection of health, health care, and policy
229
Management science : journal of the Institute for Operations Research and the Management Sciences
203
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
199
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
190
World Bank E-Library Archive
185
CESifo working papers
184
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ECONIS (ZBW)
192
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1
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
2
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
3
Assessment of patient safety culture during COVID-19 : a cross-sectional study in a tertiary a-level
hospital
in China
Huang, Chih-Hsuan
;
Wang, Ying
;
Wu, Hsin-Hung
;
Yii-Ching, Lee
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1189-1201
Persistent link: https://www.econbiz.de/10013537685
Saved in:
4
Preparedness for
hospital
practice in assuring quality of care
Noor Hazilah Abd Manaf
;
Ghazali, Roslan Johari Dato Mohd
; …
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
Saved in:
5
Using HCAHPS data to improve
hospital
care quality
Carter, John C.
;
Silverman, Fred N.
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
Saved in:
6
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
Saved in:
7
Understanding the process of patient empowerment and their well-being in the context of outpatient services
Marimuthu, Malliga
;
Taghizadeh, Seyedeh Khadijeh
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10014320933
Saved in:
8
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in
hospital
out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
9
Interrelationships among quality enablers, service quality,
patients
' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
10
Surgical team perceptions of the surgical safety checklist in a tertiary
hospital
in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
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