Narrow search
Showing 1 - 10 of 131
Cover Image
QMS external quality auditors' education framework : findings from an iterative Delphi study
Wahid, Roslina Ab; Grigg, Nigel Peter - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1320-1340
Persistent link: https://www.econbiz.de/10013537691
Cover Image
What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan; Gremyr, Ida; Raharjo, Hendry - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
Cover Image
Management systems audit in the annex SL context
Roncea, Cristinel - In: The TQM journal : the international review of … 28 (2016) 5, pp. 786-796
Persistent link: https://www.econbiz.de/10011610911
Cover Image
The relationship between different types of leadership, client's identity, and self-confidence and auditors' impartiality
Salehi, Mahdi; Ghaderi, Alireza; Hashemisima, Habibe; … - In: The TQM journal : the international review of … 34 (2022) 6, pp. 2030-2055
Persistent link: https://www.econbiz.de/10014320987
Cover Image
The impact of Covid-19 on organisational commitment with mediating role of satisfaction among the Iraqi auditors
Dashtbayaz, Mahmoud Lari; Salehi, Mahdi; Mozan, Sadeq - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1743-1760
Persistent link: https://www.econbiz.de/10014380876
Cover Image
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Cover Image
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Cover Image
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Cover Image
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Cover Image
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608