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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Customer satisfaction
64
Kundenzufriedenheit
64
Quality management
64
Qualitätsmanagement
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Antony, Jiju
4
Palumbo, Rocco
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Baccarani, Claudio
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Adinolfi, Paola
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The TQM journal : the international review of organizational improvement
Tourism management : research, policies, practice
1,202
Tourism economics : the business and finance of tourism and recreation
930
International journal of hospitality management
746
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
679
Tourism management perspectives : TMP
572
Journal of travel and tourism marketing
474
International journal of contemporary hospitality management
424
International Journal of Contemporary Hospitality Management
417
Tourism analysis : an interdisciplinary tourism & hospitality journal
415
Journal of retailing and consumer services
355
The service industries journal
351
Journal of business research : JBR
333
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
286
Tourism planning & development
261
Journal of hospitality marketing & management
242
Annals of tourism research : ATR ; a social sciences journal
233
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Worldwide Hospitality and Tourism Themes
219
The journal of services marketing
216
Journal of air transport management
191
NBER working paper series
189
Working paper / National Bureau of Economic Research, Inc.
184
Auditing : a journal of practice & theory
174
NBER Working Paper
173
Journal of hospitality and tourism insights
171
Tourism review
165
Services marketing quarterly
148
International Journal of Culture, Tourism and Hospitality Research
145
Tourism and hospitality research : THR
142
Cogent business & management
140
Tourism and hospitality research : the surrey quarterly review
140
Journal of Services Marketing
137
European research studies
128
Service business
127
SpringerLink / Bücher
125
International journal of productivity and quality management : IJPQM
116
International journal of quality & reliability management
115
International journal of quality and service sciences
114
Journal of destination marketing & management
112
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ECONIS (ZBW)
133
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1
Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
2
Corporate social responsibility and performances of firms operating in the
tourism
and hospitality industry
Goffi, Gianluca
;
Masiero, Lorenzo
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1626-1647
Persistent link: https://www.econbiz.de/10014320908
Saved in:
3
Inbound event
tourism
attendees : a group qualities-values approach at destination
Hamilton, John R.
;
Tee, Singwhat
;
Prideaux, Murray C.
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 197-212
Persistent link: https://www.econbiz.de/10011298031
Saved in:
4
Service quality and customer satisfaction in thermal
tourism
Silvestri, Cecilia
;
Aquilani, Barbara
;
Ruggieri, Alessandro
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 55-81
Persistent link: https://www.econbiz.de/10011648834
Saved in:
5
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
6
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
7
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
8
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
9
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
10
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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