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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Customer satisfaction
86
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Dienstleistungsqualität
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Dandis, Ala' Omar
4
Baccarani, Claudio
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Shahin, Arash
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Vigolo, Vania
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Al Haj Eid, Mohammad Badi’
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Bonfanti, Angelo
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
434
International journal of hospitality management
356
Journal of business research : JBR
325
Journal of Services Marketing
251
Journal of Business & Industrial Marketing
235
The journal of services marketing
193
The service industries journal
177
Tourism management : research, policies, practice
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
European Journal of Marketing
170
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
158
International Journal of Bank Marketing
149
International journal of contemporary hospitality management
141
SpringerLink / Bücher
135
Cogent business & management
113
Journal of Consumer Marketing
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Services marketing quarterly
103
International Journal of Contemporary Hospitality Management
94
Asia Pacific journal of marketing and logistics
89
Journal of air transport management
89
Journal of service research : JSR
88
Service business
87
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
85
Psychology & marketing
84
Tourism management perspectives : TMP
84
International Journal of Retail & Distribution Management
82
International journal of productivity and quality management : IJPQM
79
Marketing Intelligence & Planning
79
Journal of the Academy of Marketing Science
77
Industrial marketing management : the international journal for industrial and high-tech firms
76
Journal of service management
71
Journal of strategic marketing
71
The international journal of bank marketing : IJBM
71
International Journal of Quality & Reliability Management
67
Total quality management & business excellence
67
The TQM Magazine
65
International journal of quality and service sciences
64
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ECONIS (ZBW)
87
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1
The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Saved in:
2
Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong
;
Rabach, Nicholas
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
Saved in:
3
Is the NPS a trustworth performace measure?
Kristensen, Kai
;
Eskildsen, Jacob
- In:
The TQM journal : the international review of …
26
(
2014
)
2
,
pp. 202-214
Persistent link: https://www.econbiz.de/10010253368
Saved in:
4
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Saved in:
5
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
6
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
7
Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement
Sallaku, Rezarta
;
Vigolo, Vania
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1346-1368
Persistent link: https://www.econbiz.de/10014548986
Saved in:
8
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
9
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
10
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
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