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Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash; Iraj, Elham Bagheri; Shahrestani, … - In: The TQM journal : the international review of … 28 (2016) 4, pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
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Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements : a case study of the presidential elections
Shahin, Arash; Mohammadi, Somaye; Harsij, Hossein; … - In: The TQM journal : the international review of … 29 (2017) 1, pp. 37-54
Persistent link: https://www.econbiz.de/10011648831
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Integration of CRM and QFD: A novel model for enhancing customer participation in design and delivery
Shahin, Arash; Nikneshan, Payam - In: The TQM journal : the international review of … 20 (2008) 1, pp. 68-87
Persistent link: https://www.econbiz.de/10010001813
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The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi; Shahin, Arash; Parkouhi, Sahar … - In: The TQM journal : the international review of … 34 (2022) 1, pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
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Selecting new products by the revised ideal ratio : a Kano model approach
Shahin, Arash; Nourmohammadi, Ali - In: The TQM journal : the international review of … 35 (2023) 7, pp. 2052-2067
Persistent link: https://www.econbiz.de/10014380897