The importance of comprehensive direct information and service in the services sector has increased con‐siderably in the past few years. Thanks not least to rapid developments in technology it is now possible to combine hardware and software in such a way as to develop application‐ and...

With the introduction of the EUR, a new time of European economy and tourism has begun.

In the study presented here, travellers from Switzerland are segmented on the basis of their information collection, with respect to their motivation structure derived in a study earlier this year. The study illustrates the important role of information in tourism. A successful strategy consists...

The article is a summarised version of a prospective study for the Swiss tourism region of Valais by the Institute for Public Management and Tourism (ITD) of the University of St. Gallen which has been achieved in April 2000. The Transformation Model has served as theoretical background. The...

Zusammenfassung Als Grundlage für politische Entscheide, die die touristische Entwicklung einer Region oder Ortschaft betreffen, werden immer häufiger Untersuchungen ber die wirtschaftlichen Effekte des Tourismus verfasst. Diese Untersuchungen vermögen die Diskussion nur zu versachlichen,...

Tourismuslehre kann als interdisziplinäre angewandte Wissenschaft verstanden werden, die sich zur Abgrenzung von Forschungsobjekten und zur Erfassung der Wechselwirkungen der Systemtheorie bedient. Eine Schnittpunktwissenschaft, die nicht wie die klassischen Wissenschaftsdisziplinen eine eigene...

Reflecting on new demand trends, such as “more quality, less money” and “event” oriented products, the author comes to the conclusion that the Swiss hotel sector needs to rethink its strategy and to “reenineer” its services, procedures and performances. He proposes a model that takes...

Like most traditional forms of tourism also alpine tourism has lost its strategic success positions due to the ongoing globalisation of the tourism sector. The traditional structures in tourism marketing — based on political and institutional boundaries — have to make place to a more market...