AbstractThe following sections are included:SummaryIntroductionFindingsICT adoption and budget trendsInternal organizationOutsourcing and OffshoringForward facing interactionsBackward facing interactionsBusiness resultsGlobalizationFuture WorkAcknowledgmentsBibliographyAbout the Authors

AbstractThe following sections are included:SummaryIntroductionLiterature ReviewThe role of the social media conversations and eWord-of-Mouth in the hospitality and tourism industryDestination management organizations and eWoMA framework to evaluate the maturity of DMOs when it comes to eWoM...

AbstractThe following sections are included:SummaryBackgroundThe New Zealand Survey: Characteristics of Participating OrganizationsResultsTechnology adoption, infrastructure and budget trendsInternal organizationCustomer touchpointsCustomer view integration and customer segmentationCRM function...

AbstractThe following sections are included:SummaryResultsTechnology adoption/infrastructure and budget trendsInternal organizationCustomer facing interactionsTrading partner relationshipsBusiness resultsOrganization climate/dynamic environmentGlobalizationAPPENDIX A: SURVEY RESPONDENT SAMPLE...

AbstractThe following sections are included:SummaryIntroductionThe Need for Transport Demand ManagementTechnologies for Parking ManagementThe Park-ID ProjectCase Discussion and PerspectivesEvidences: The Breakwater EffectConclusions, Further Development and LimitationsBibliographyAbout the Authors

AbstractThe following sections are included:SummaryIntroductionTheoretical Background and HypothesesTechnological contextOrganizational contextEnvironmental contextResearch MethodologyData collectionMeasuresFindingsCase studyDescriptive statisticsRegression resultsConclusion, Managerial...

AbstractThe following sections are included:SummaryIntroductionAn Overview of Trade in ServicesA brief historyGATS and a framework for services tradeCurrent trends in services tradeRise of Trade in Information-Intensive Services: Some Intuitively Plausible ExplanationsU.S. Trade in...

AbstractThe following sections are included:SummaryIntroductionMotivationEvaluation frameworkMethodologyData selection and acquisitionSample characteristicsEvaluation methodData AnalysisIT budget trendsTechnology adoptionInternal organizationIT and business process outsourcingTrading...

AbstractThe following sections are included:SummaryIntroductionResearch MethodResults of the SurveyAdoption of ICT by SMEAllocation of budget for IT products/servicesIssues at workplaceSMEs business process outsourcingCustomer relationshipsTrading partners and impact of globalizationImpact of IT...

AbstractThe following sections are included:SummaryIntroductionMethodologyFindings from the Case StudyImpact of digital communication on the serviceOutsourcing, standardization and concentrationActors’ proximity and resources autonomyConclusionsBibliographyAbout the Authors