One noticeable trend in a maturing Information Technology (IT) outsourcing industry is the growing interest from client firms to benefit from supplier-led innovations. Yet, IT outsourcing suppliers still find it challenging to shift their reputation from the competent provision of a low-end...

While multisourcing offers benefits such as access to best-of-breed resources and enhanced competition, it also presents clients with a new governance challenge, namely the need to ensure that vendors not only deliver their individual contributions but also collaborate to produce a coherent...