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Managing for service outcomes : the critical role of information
Poertner, John - In: The handbook of human services management, (pp. 165-181). 2009
Persistent link: https://www.econbiz.de/10003787251
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Developing information technology applications for performance-oriented management in a global environment
Schoech, Dick - In: The handbook of human services management, (pp. 183-205). 2009
Persistent link: https://www.econbiz.de/10003787253