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The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang; Wu, Kuo-ping - In: The international journal of human resource management 25 (2014) 19, pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
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Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil; Briner, Rob B. - In: The international journal of human resource management 26 (2015) 16, pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
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A multi-level examination of quality-focused human resource practices and firm performance : evidence from the US healthcare industry
Akdere, Mesut - In: The international journal of human resource management 20 (2009) 9, pp. 1945-1964
Persistent link: https://www.econbiz.de/10003902959
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Affective commitment among knowledge workers : the role of pay satisfaction and organization career management
Sharmila Jayasingam; Yong, Jing Ren - In: The international journal of human resource management 24 (2013) 20, pp. 3903-3920
Persistent link: https://www.econbiz.de/10010198600
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Untangling the relationship between HRM and hospital performance : the mediating role of attitudinal and behavioural HR outcomes
Baluch, Alina McCandless; Salge, Torsten Oliver; … - In: The international journal of human resource management 24 (2013) 16, pp. 3038-3061
Persistent link: https://www.econbiz.de/10009782067
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Social identification : linking high performance work systems, psychological empowerment and patient care
Bartram, Timothy; Karimi, Leila; Leggat, Sandra G.; … - In: The international journal of human resource management 25 (2014) 17, pp. 2401-2419
Persistent link: https://www.econbiz.de/10010409090
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Emotional labor and family quality : the role of work-family positive spillover
Liu, Xiao-Yu; Kwan, Ho Kwong; Wu, Long-Zeng; Zheng, … - In: The international journal of human resource management 29 (2018) 6, pp. 1113-1138
Persistent link: https://www.econbiz.de/10011899746
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The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry
Chand, Mohinder - In: The international journal of human resource management 21 (2010) 4/6, pp. 551-566
Persistent link: https://www.econbiz.de/10003992235
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How does HRM enhance strategic capabilities? : evidence from the Korean management consulting industry
Kim, Andrea; Lee, Choonwoo - In: The international journal of human resource management 23 (2012) 1, pp. 126-146
Persistent link: https://www.econbiz.de/10009427677
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Rites of passage through talent management progression stages : an identity work perspective
Tansley, Carole; Tietze, Susanne - In: The international journal of human resource management 24 (2013) 9, pp. 1799-1815
Persistent link: https://www.econbiz.de/10009750042