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It's not all about language ability : motivational cultural intelligence matters in call center performance
Presbitero, Alfred - In: The international journal of human resource management 28 (2017) 11, pp. 1547-1562
Persistent link: https://www.econbiz.de/10011753729
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Looking beyond HRM practices in enhancing employee retention in BPOs : focus on employee-organisation value fit
Presbitero, Alfred; Roxas, Banjo; Chadee, Doren - In: The international journal of human resource management 27 (2016) 5/6, pp. 635-652
Persistent link: https://www.econbiz.de/10011480959
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Global team members' performance and the roles of cross-cultural training, cultural intelligence, and contact intensity : the case of global teams in IT offshoring sector
Presbitero, Alfred; Toledano, Lemuel S. - In: The international journal of human resource management 29 (2018) 14, pp. 2188-2208
Persistent link: https://www.econbiz.de/10011950724