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~isPartOf:"The journal of applied business research"
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The journal of applied business research
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Customer retention strategies for disintermediated travel agents : how to stop customers from migrating to online booking channels
Viljoen, Kim
;
Roberts-Lombard, Mornay
- In:
The journal of applied business research
32
(
2016
)
3
,
pp. 681-694
Persistent link: https://www.econbiz.de/10011500808
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Management guidelines for universal quality challenges across the focus group research process
Dube, Busani
;
Roberts-Lombard, Mornay
;
Van Tonder, Estelle
- In:
The journal of applied business research
31
(
2015
)
1
,
pp. 239-253
Persistent link: https://www.econbiz.de/10010503436
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