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Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos; Padin, Carmen; Svensson, Göran; Payan, … - In: The journal of business & industrial marketing 31 (2016) 1, pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
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Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy; Roberts-Lombard, Mornay; Svensson, … - In: The journal of business & industrial marketing 32 (2017) 3, pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
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The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos; Padin, Carmen; Svensson, Göran; … - In: The journal of business & industrial marketing 38 (2023) 1, pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
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Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
Mehdi, Mokhalles Mohammad; Kler, Arshan; Nafees, Lubna - In: The journal of business & industrial marketing 39 (2024) 1, pp. 66-84
Persistent link: https://www.econbiz.de/10014472711
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Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal; Yuan, Jingbo; Akhtar, Nadeem; Ashfaq, Muhammad - In: The journal of business & industrial marketing 39 (2024) 2, pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
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Post satisfaction factors affecting the long-term orientation of supply relationships
Cambra-Fierro, Jesús J.; Polo-Redondo, Yolanda - In: The journal of business & industrial marketing 26 (2011) 6, pp. 395-406
Persistent link: https://www.econbiz.de/10009272360
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Emerging frontiers within B2B marketing: understanding customer needs and managing the customer experience
Rich, Michael K. (contributor) - 2010
Persistent link: https://www.econbiz.de/10003976034
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Benchmarking the impact of customer share in key-supplier relationships
Eggert, Andreas; Ulaga, Wolfgang; Hollmann, Sabine - In: The journal of business & industrial marketing 24 (2009) 3/4, pp. 154-160
Persistent link: https://www.econbiz.de/10009524605
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Relationship-value-based antecedents of customer satisfaction and loyalty in manufacturing
Čater, Barbara; Čater, Tomaž - In: The journal of business & industrial marketing 24 (2009) 8, pp. 585-597
Persistent link: https://www.econbiz.de/10009525687
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How manufacturer market orientation influences B2B customer satisfaction and retention : empirical investigation of the three market orientation components
Guo, Chiquan; Wang, Yong Jian - In: The journal of business & industrial marketing 30 (2015) 2, pp. 182-193
Persistent link: https://www.econbiz.de/10010532053