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~isPartOf:"The journal of high technology management research"
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IT-based banking services : evaluating operating and profit efficiency at bank branches
Meepadung, Napapan
;
Tang, John C. S.
;
Khang, Do Ba
- In:
The journal of high technology management research
20
(
2009
)
2
,
pp. 145-152
Persistent link: https://www.econbiz.de/10003922627
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Effects of e-CRM on customer-bank relationship quality and outcomes : the case of Thailand
Sivaraks, Phavaphan
;
Krairit, Donyaprueth
;
Tang, John C. S.
- In:
The journal of high technology management research
22
(
2011
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10009389774
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