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Understanding the differences of public and private self-service technology
Collier, Joel E.; Sherrell, Daniel L.; Babakus, Emin; … - In: The journal of services marketing 28 (2014) 1, pp. 60-70
Persistent link: https://www.econbiz.de/10010343424
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Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.; Breazeale, Michael; White, Allyn - In: The journal of services marketing 31 (2017) 6, pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
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Customer delight and work engagement
Barnes, Donald C.; Collier, Joel E.; Robinson, Stacey - In: The journal of services marketing 28 (2014) 5, pp. 380-390
Persistent link: https://www.econbiz.de/10010419905