//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Applying a lifecycle perspecti...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
130
Kundenzufriedenheit
130
Consumer behaviour
106
Konsumentenverhalten
106
Beziehungsmarketing
98
Relationship marketing
98
Customer service
55
Kundenservice
55
Dienstleistungssektor
41
Service industry
41
Beschwerdemanagement
30
Complaint management
30
Services
28
Dienstleistung
26
Customer experience
21
Einzelhandel
17
Retail trade
17
Emotion
14
Satisfaction
14
Service encounter
14
Selbstbedienung
12
Self-service
12
Arbeitszufriedenheit
11
Customer integration
11
Job satisfaction
11
Kundenintegration
11
Servicescape
11
USA
11
United States
11
Service recovery
10
Dienstleistungsmarketing
9
Lieferantenmanagement
9
Loyalty
9
Mobile communications
9
Mobilkommunikation
9
Service delivery
9
Services marketing
9
Supplier relationship management
9
more ...
less ...
Online availability
All
Undetermined
113
Type of publication
All
Article
213
Type of publication (narrower categories)
All
Article in journal
213
Aufsatz in Zeitschrift
213
Language
All
English
213
Author
All
Sharma, Piyush
9
Klaus, Philipp
5
Collier, Joel E.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
Barnes, Donald C.
3
Carlson, Jamie
3
Holloway, Betsy Bugg
3
Mattila, Anna S.
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Ashill, Nicholas J.
2
Babakus, Emin
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Black, Hulda G.
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Cronin, J. J.
2
Dodds, Sarah
2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Ghazisaeedi, Mehdi
2
Gustafsson, Anders
2
Halvorson, Wade
2
Heerden, Gené van
2
Hollebeek, Linda D.
2
Horky, Alisha Blakeney
2
Huang, Min-Hsin
2
Jang, Soocheong
2
Johnson, Lester W.
2
Kim, Namwoon
2
Leisen Pollack, Birgit
2
more ...
less ...
Published in...
All
The journal of services marketing
Tourism management : research, policies, practice
677
International journal of hospitality management
539
NBER working paper series
492
Working paper / National Bureau of Economic Research, Inc.
471
Journal of business research : JBR
464
NBER Working Paper
428
Tourism management perspectives : TMP
382
Discussion paper series / IZA
375
Journal of retailing and consumer services
365
Tourism economics : the business and finance of tourism and recreation
360
The service industries journal
350
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
318
International journal of contemporary hospitality management
301
Journal of travel and tourism marketing
297
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
231
Tourism analysis : an interdisciplinary tourism & hospitality journal
225
SpringerLink / Bücher
224
Technological forecasting & social change : an international journal
201
Working paper
197
IZA Discussion Paper
195
Journal of hospitality marketing & management
191
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
181
Tourism planning & development
181
Discussion paper / Centre for Economic Policy Research
179
Industrial marketing management : the international journal for industrial and high-tech firms
177
Auditing : a journal of practice & theory
174
Journal of air transport management
162
IZA Discussion Papers
160
CESifo working papers
149
Management science : journal of the Institute for Operations Research and the Management Sciences
144
Services marketing quarterly
144
Cogent business & management
139
The TQM journal : the international review of organizational improvement
134
Journal of Services Marketing
130
Service business
128
International journal of quality & reliability management
120
Journal of economic behavior & organization : JEBO
118
International journal of productivity and quality management : IJPQM
115
European research studies
114
more ...
less ...
Source
All
ECONIS (ZBW)
213
Showing
1
-
10
of
213
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
2
Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal
;
Shamim, Amjad
;
Saleem, Muhammad Shoaib
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
Saved in:
3
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
4
The impact of network and environmental factors on service innovativeness
Lee, Ruby P.
;
Ginn, Gregory O.
;
Naylor, Gillian
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 397-406
Persistent link: https://www.econbiz.de/10009525720
Saved in:
5
Customers helping customers : payoffs for linking customers
Black, Hulda G.
;
Vincent, Leslie H.
;
Skinner, Steven J.
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 391-401
Persistent link: https://www.econbiz.de/10010419903
Saved in:
6
The youth market for internet banking services: perceptions, attitude and behaviour
Chau, Vinh Sum
;
Ngai, Liqing W. L. C.
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10003953405
Saved in:
7
What are the fundamental features supporting service quality?
Ueno, Akiko
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 74-86
Persistent link: https://www.econbiz.de/10003953411
Saved in:
8
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
9
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
10
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->