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An integrative transformative service framework to improve engagement in a social service ecosystem : the case of He Waka Tapu
Hepi, Maria; Foote, Jeff; Finsterwalder, Jörg; … - In: The journal of services marketing 31 (2017) 4/5, pp. 423-437
Persistent link: https://www.econbiz.de/10011742736
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Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying; Finsterwalder, Jörg; Chen, Ning; … - In: The journal of services marketing 36 (2022) 4, pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
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A systematic literature review of service-related research on refugees
Subramanian, Ilayaraja; Finsterwalder, Jörg; Hall, … - In: The journal of services marketing 36 (2022) 7, pp. 908-939
Persistent link: https://www.econbiz.de/10013407619
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Attraction during the service encounter : examining the other side of the coin
Kuppelwieser, Volker; Touzani, Mourad - In: The journal of services marketing 30 (2016) 5, pp. 504-518
Persistent link: https://www.econbiz.de/10011615530
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The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker; Klaus, Philipp; Manthiou, Aikaterini - In: The journal of services marketing 36 (2022) 3, pp. 364-378
Persistent link: https://www.econbiz.de/10013407509