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Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.; De Meyer, Christine F.; Svari, Sander; … - In: The journal of services marketing 26 (2012) 7, pp. 484-496
Persistent link: https://www.econbiz.de/10009672314
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A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander; Slåtten, Terje; Svensson, Göran; … - In: The journal of services marketing 25 (2011) 5, pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
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Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.; Meyer, Christine F. De; Svari, Sander; … - In: The journal of services marketing 26 (2012) 7, pp. 484-497
Persistent link: https://www.econbiz.de/10010031684
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A triadic network approach to service quality
Svensson, Göran - In: The journal of services marketing 16 (2002) 2-3, pp. 158-185
Persistent link: https://www.econbiz.de/10007109391
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A triadic network approach to service quality
Svensson, Göran - In: The journal of services marketing 16 (2002) 2, pp. 158
Persistent link: https://www.econbiz.de/10007109767
Cover Image
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander; Slåtten, Terje; Svensson, Göran; … - In: The journal of services marketing 25 (2011) 5, pp. 323-336
Persistent link: https://www.econbiz.de/10009181357