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~isPartOf:"The journal of services marketing"
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Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
139
Service quality
139
Beziehungsmarketing
121
Relationship marketing
121
Consumer behaviour
119
Konsumentenverhalten
119
Customer service
47
Kundenservice
47
Einzelhandel
33
Retail trade
33
Dienstleistungssektor
31
Service industry
31
Beschwerdemanagement
28
Complaint management
28
Emotion
22
Satisfaction
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Customer experience
20
E-commerce
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Electronic Commerce
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Services
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Arbeitszufriedenheit
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Job satisfaction
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Online-Handel
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Structural equation model
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Viral marketing
12
Virales Marketing
12
Servicescape
11
Service encounter
10
Service recovery
10
Betriebliche Wertschöpfung
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9
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Sharma, Piyush
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Klaus, Philipp
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Mattila, Anna S.
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The journal of services marketing
Journal of retailing and consumer services
1,126
Journal of business research : JBR
679
SpringerLink / Bücher
442
International journal of hospitality management
412
Journal of retailing
369
International journal of production economics
329
European journal of operational research : EJOR
286
The international review of retail, distribution and consumer research
279
NBER working paper series
261
International journal of retail & distribution management
258
The service industries journal
258
International Journal of Retail & Distribution Management
239
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Tourism management : research, policies, practice
221
Journal of travel and tourism marketing
208
Working paper / National Bureau of Economic Research, Inc.
208
Journal of Services Marketing
205
NBER Working Paper
205
Management science : journal of the Institute for Operations Research and the Management Sciences
202
Electronic commerce research
200
Industrial marketing management : the international journal for industrial and high-tech firms
190
International journal of business information systems : IJBIS
179
Cogent business & management
174
Journal of hospitality marketing & management
172
International journal of production research
169
Technological forecasting & social change : an international journal
166
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
164
European Journal of Marketing
163
International journal of contemporary hospitality management
162
Europäische Hochschulschriften / 5
153
Asia Pacific journal of marketing and logistics
150
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
150
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
146
Journal of benefit-cost analysis : JBCA
143
Journal of the Academy of Marketing Science
140
Information systems and e-business management : ISeB
138
Springer eBook Collection
134
Journal of marketing
132
Working paper
132
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ECONIS (ZBW)
226
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226
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1
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
2
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
3
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
4
Examining the antecedents and consequences of gratitude
Hasan, Syed Fazal E.
;
Mortimer, Gary
;
Lings, Ian N.
; …
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 34-47
Persistent link: https://www.econbiz.de/10011615638
Saved in:
5
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
6
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
7
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
8
Building trust by signaling trustworthiness in service retail
Kharouf, Husni
;
Lund, Donald J.
;
Sekhon, Harjit
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 361-373
Persistent link: https://www.econbiz.de/10010419912
Saved in:
9
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
Saved in:
10
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
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