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To share or not to share screens with customers? : lessons from learning theories
Roten, Yonathan Silvain; Vanheems, Regine - In: The journal of services marketing 37 (2023) 1, pp. 65-77
Persistent link: https://www.econbiz.de/10013542895
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Technology perceptions in employees' use of self-directed learning
Fleming, David E.; Artis, Andrew B.; Hawes, Jon M. - In: The journal of services marketing 28 (2014) 1, pp. 50-59
Persistent link: https://www.econbiz.de/10010343427
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Learning self-efficacies influence on e-servicescapes : rethinking post-pandemic pedagogy
D'Souza, Clare M.; Kappelides, Pam; Sithole, Nkosinathi; … - In: The journal of services marketing 37 (2023) 5, pp. 636-649
Persistent link: https://www.econbiz.de/10014276938
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An examination of consumers' resistance to computer-based technologies
Patsiotis, Athanasios G.; Hughes, Tim; Webber, Don J. - In: The journal of services marketing 27 (2013) 4, pp. 294-311
Persistent link: https://www.econbiz.de/10009788848
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Examining customer evaluations across different self-service technologies
Robertson, Nichola; McDonald, Heath; Leckie, Civilai; … - In: The journal of services marketing 30 (2016) 1, pp. 88-102
Persistent link: https://www.econbiz.de/10011445689
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A study on consumer adoption of technology-facilitated services
Chowdhury, Indranil Roy; Patro, Sanjay; Venugopal, Pingali - In: The journal of services marketing 28 (2014) 6, pp. 471-483
Persistent link: https://www.econbiz.de/10010434600
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Consumer participation in online product recommendation services : augmenting the technology acceptance model
Sheng, Xiaojing; Zolfagharian, Mohammadali - In: The journal of services marketing 28 (2014) 6, pp. 460-470
Persistent link: https://www.econbiz.de/10010434602
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An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar; Rahman, Zillur - In: The journal of services marketing 29 (2015) 5, pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
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Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario; Höber, Björn - In: The journal of services marketing 31 (2017) 7, pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
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Utilitarian motivations to engage with travel websites : an interactive technology adoption model
Camilleri, Mark Anthony; Kozak, Metin - In: The journal of services marketing 37 (2023) 1, pp. 96-109
Persistent link: https://www.econbiz.de/10013542906