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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Customer satisfaction
191
Kundenzufriedenheit
191
Beziehungsmarketing
170
Relationship marketing
170
Dienstleistungsqualität
168
Service quality
168
Customer service
56
Kundenservice
56
Dienstleistungssektor
41
Service industry
41
Beschwerdemanagement
39
Complaint management
39
Emotion
38
Social Web
34
Social web
34
USA
28
United States
28
Viral marketing
28
Virales Marketing
28
Customer experience
25
Einzelhandel
25
Retail trade
25
Satisfaction
25
Services
24
Brand management
22
Dienstleistung
22
Markenführung
22
Online retailing
22
Online-Handel
22
Customer integration
21
Kundenintegration
21
Arbeitszufriedenheit
17
E-commerce
17
Electronic Commerce
17
Job satisfaction
17
Brand image
16
Markenimage
16
Social media
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Sharma, Piyush
11
Mattila, Anna S.
8
Collier, Joel E.
5
Harris, Lloyd C.
5
Klaus, Philipp
5
Daunt, Kate L.
4
Hollebeek, Linda D.
4
O'Cass, Aron
4
Rosenbaum, Mark
4
Barnes, Donald C.
3
Baron, Steve
3
Carlson, Jamie
3
Huang, Min-Hsin
3
Jang, Soocheong
3
Kim, Namwoon
3
Luk, Sherriff T. K.
3
McColl-Kennedy, Janet R.
3
Neale, Larry
3
Palmer, Adrian
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Babakus, Emin
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Black, Hulda G.
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Burton, Jamie
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
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The journal of services marketing
Journal of business research : JBR
2,453
Journal of retailing and consumer services
2,145
International journal of hospitality management
955
International journal of consumer studies
795
SpringerLink / Bücher
753
Psychology & marketing
748
NBER working paper series
656
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
Working paper / National Bureau of Economic Research, Inc.
553
Tourism management : research, policies, practice
519
Technological forecasting & social change : an international journal
515
NBER Working Paper
489
Management science : journal of the Institute for Operations Research and the Management Sciences
480
Asia Pacific journal of marketing and logistics
454
Journal of travel and tourism marketing
448
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
437
The journal of product & brand management
412
The journal of brand management : an international journal
400
Journal of marketing research : JMR
399
European journal of marketing : EJM
398
Journal of marketing management : MM
388
Journal of marketing
375
Journal of retailing
372
Cogent business & management
370
The service industries journal
365
International journal of contemporary hospitality management
359
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Journal of fashion marketing and management
346
Industrial marketing management : the international journal for industrial and high-tech firms
344
Journal of hospitality marketing & management
339
Journal of marketing communications
338
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
337
Journal of international consumer marketing
335
Journal of the Academy of Marketing Science
335
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
332
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
328
Marketing letters : a journal of research in marketing
328
The international review of retail, distribution and consumer research
321
Journal of consumer behaviour : an international research review
320
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ECONIS (ZBW)
371
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371
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1
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
2
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
3
When social media met commerce : a model of perceived customer value in group-buying
Lee, Yong-Ki
;
Kim, Young
;
Chung, Namho
;
Ahn, Kwanghoon
; …
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 398-410
Persistent link: https://www.econbiz.de/10011615461
Saved in:
4
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
5
Does customer sociability matter? : differences in e-quality, e-satisfaction, and e-loyalty between introvert and extravert online banking users
Al-Hawari, Mohd Ahmad
- In:
The journal of services marketing
28
(
2014
)
7
,
pp. 538-546
Persistent link: https://www.econbiz.de/10010434582
Saved in:
6
Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction-behavioral intentions relationship
Jaiswal, Anand K.
;
Niraj, Rakesh
- In:
The journal of services marketing
25
(
2011
)
3
,
pp. 165-175
Persistent link: https://www.econbiz.de/10009230976
Saved in:
7
Encounter-based antecedents of e-customer citizenship behaviors
Anaza, Nwamaka A.
;
Zhao, Jing
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 130-140
Persistent link: https://www.econbiz.de/10009747186
Saved in:
8
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
9
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
10
The effect of perceived threat on online service reviews
Kim, Jong Min
;
Lee, Eunkyung
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 300-312
Persistent link: https://www.econbiz.de/10014228972
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