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~isPartOf:"The science of service systems"
~person:"Printz, Louis"
~person:"Sousa, Rui"
~person:"Voss, Christopher A."
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Service science : the opportunity to re-think what we know about service design
Voss, Christopher A.
;
Hsuan Mikkola, Juliana
- In:
The science of service systems
,
(pp. 231-244)
.
2011
Persistent link: https://www.econbiz.de/10009127301
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