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Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan; Kim, Minjeong - In: The service industries journal 40 (2020) 5/6, pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
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The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui; Fang, Wenchang - In: The service industries journal 32 (2012) 14, pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
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Customer satisfaction using low cost carriers
Kim, Yu Kyoung; Lee, Hyoung Royong - In: Tourism management : research, policies, practice 32 (2011) 2, pp. 235-243
Persistent link: https://www.econbiz.de/10008797580
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Effects of in-flight ambience and space/functiion on air travellers' decision to select a low-cost airline
Han, Heepsun - In: Tourism management : research, policies, practice 37 (2013), pp. 125-135
Persistent link: https://www.econbiz.de/10009761257
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Key determinants of passenger loyalty in the low-cost airline business
Akamavi, Raphaël K.; Mohamed, Elsayed; Pellmann, Katharina - In: Tourism management : research, policies, practice 46 (2015), pp. 528-545
Persistent link: https://www.econbiz.de/10010486200
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Perceived value, satisfaction, and loyalty of TV travel product shopping : involvement as a moderator
Chen, Ching-fu; Tsai, Meng-huan - In: Tourism management : research, policies, practice 29 (2008) 6, pp. 1166-1171
Persistent link: https://www.econbiz.de/10003775895
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi; Tu, Chiayu; Yang, Suechin - In: The service industries journal 29 (2009) 3/4, pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
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The effect of perceived trust on electronic commerce : shopping online for tourism products and services in South Korea
Kim, Myung-ja; Chung, Namho; Lee, Choong-Ki - In: Tourism management : research, policies, practice 32 (2011) 2, pp. 256-265
Persistent link: https://www.econbiz.de/10008797577
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The relationship between white-water rafting experience formation and customer reaction : a flow theory perspective
Wu, Cedric Hsi-jui; Liang, Rong-da - In: Tourism management : research, policies, practice 32 (2011) 2, pp. 317-325
Persistent link: https://www.econbiz.de/10008798085