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Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan; Kim, Minjeong - In: The service industries journal 40 (2020) 5/6, pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
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Consumer choices among service brands offering ethical attributes
Bridges, Eileen; Schramm, Mary; Roy, Abhik - In: The service industries journal 39 (2019) 15/16, pp. 1167-1189
Persistent link: https://www.econbiz.de/10012207460
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun; Shen, Yung-cheng; Liao, Shuling - In: The service industries journal 29 (2009) 3/4, pp. 267-280
Persistent link: https://www.econbiz.de/10003870587
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A cross-cultural perspective on the role of emotion in negative service encounters
Smith, Anne M. - In: The service industries journal 26 (2006) 7, pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
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Uncovering dimensionality in the servicescape: towards legibility
Newman, Andrew J. - In: The service industries journal 27 (2007) 1/2, pp. 15-28
Persistent link: https://www.econbiz.de/10003454654
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Investigating antecedents of consumers' recommend intentions and the moderating effect of switching barriers
Wang, Chung-yu - In: The service industries journal 29 (2009) 9/10, pp. 1231-1241
Persistent link: https://www.econbiz.de/10003914865
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Family, life cycle and consumption of services : the Spanish case
Camacho Ballesta, José A.; Hernández-Peinado, Manuel - In: The service industries journal 29 (2009) 9/10, pp. 1293-1310
Persistent link: https://www.econbiz.de/10003914878
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Special issue: A new research agenda for hospitality management
Phillips, Paul (contributor) - 2009
Persistent link: https://www.econbiz.de/10003914895