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~isPartOf:"The service industries journal"
~subject:"Großbritannien"
~subject:"USA"
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Großbritannien
USA
Dienstleistungssektor
270
Service industry
270
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
137
Service quality
137
United Kingdom
90
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80
Relationship marketing
80
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68
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43
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customer satisfaction
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Altinay, Levent
5
Williams, Colin C.
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Alexander, Nicholas
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Foxall, Gordon R.
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Altinay, Eser
2
Broadbridge, Adelina M.
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Burton, Dawn
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James, Victoria K.
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Kedir, Abbi Mamo
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Malhotra, Neeru
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Oliveira-Castro, Jorge M.
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Ritchie, Caroline
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Sandiford, Peter John
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Seymour, Diane
2
Shipley, David D.
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Wilson, Alan M.
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Wood, Steve
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Wright, Mike
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Abreu, Maria
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Ackfeldt, Anna-Lena
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Al-Fatah Karasneh, A.
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Bednarzik, Robert W.
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Berghman, Liselore
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Beyers, William
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1
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The service industries journal
The economic journal : the journal of the Royal Economic Society
1,000
Discussion paper series / IZA
967
Cmnd.
738
Applied economics
716
The economic history review : a journal of economic and social history
695
Discussion paper / Centre for Economic Policy Research
643
IZA Discussion Paper
600
NBER working paper series
600
Working paper / National Bureau of Economic Research, Inc.
589
Scottish journal of political economy : the journal of the Scottish Economic Society
541
NBER Working Paper
502
Discussion paper
449
IZA Discussion Papers
409
Regional studies
409
Oxford economic papers
398
Economica
377
Fiscal studies : the journal of the Institute for Fiscal Studies
372
National Institute economic review
360
Oxford bulletin of economics and statistics
349
Quarterly bulletin / Bank of England
317
BJIR : an international journal of employment relations
286
Industrial relations journal
277
Oxford review of economic policy
276
The Manchester School of Economic and Social Studies
276
Working paper
269
Cmnd
265
The bankers' magazine : and journal of the money market and railway digest
264
The journal of economic history
264
The banker : global financial intelligence
259
British tax review
258
Quarterly review / National Westminster Bank, London
254
Working papers / Bank of England
248
The political quarterly : PQ
236
Working paper / Centre for Business Research, University of Cambridge
230
CESifo working papers
227
Public administration : an international quarterly
221
Lloyd's Bank review
208
Economics letters
205
IFS working paper
205
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ECONIS (ZBW)
105
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1
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10
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105
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1
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
2
The service industry research imperative
Beyers, William B.
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
Saved in:
3
The antecedents of prosocial service behaviours: an empirical investigation
Ackfeldt, Anna-Lena
;
Wong, Veronica
- In:
The service industries journal
26
(
2006
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10003454632
Saved in:
4
Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem
;
Mukherjee, Avinandan
;
Malhotra, Neeru
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
Saved in:
5
The role of entrepreneurial capital in building service reputation
Shaw, Eleanor
;
Lam, Wing
;
Carter, Sara
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 899-917
Persistent link: https://www.econbiz.de/10003793028
Saved in:
6
Exploring the relationship between the human resource management practices and growth in small servce firms
Altinay, Levent
;
Altinay, Eser
;
Gannon, Judie
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 919-937
Persistent link: https://www.econbiz.de/10003793031
Saved in:
7
Beyond ideal-type depictions of entrepreneurship : some lessons from the service sector in England
Williams, Colin C.
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 1041-1053
Persistent link: https://www.econbiz.de/10003793060
Saved in:
8
Spatial spillovers and employment growth in the service sector
Bishop, Paul
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 791-803
Persistent link: https://www.econbiz.de/10003880579
Saved in:
9
Do the poor wake up quickly? : a study of low pay and muted horizons
Thozhur, Sumeetra
;
Riley, Michael
;
Szivas, Edit
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 139-150
Persistent link: https://www.econbiz.de/10003454671
Saved in:
10
An empirical approach to service classification for productivity management studies
Shafti, Farhad
;
Meer, Robert van der
;
Williams, Terry M.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 709-730
Persistent link: https://www.econbiz.de/10003622871
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