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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
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The service industry research imperative
Beyers, William B. - In: The service industries journal 32 (2012) 3/4, pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
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The role of entrepreneurial capital in building service reputation
Shaw, Eleanor; Lam, Wing; Carter, Sara - In: The service industries journal 28 (2008) 7/8, pp. 899-917
Persistent link: https://www.econbiz.de/10003793028
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Exploring the relationship between the human resource management practices and growth in small servce firms
Altinay, Levent; Altinay, Eser; Gannon, Judie - In: The service industries journal 28 (2008) 7/8, pp. 919-937
Persistent link: https://www.econbiz.de/10003793031
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Older consumer opportunities : small firm response in a selected group of UK service sector markets
Chaston, Ian - In: The service industries journal 31 (2011) 3/4, pp. 371-384
Persistent link: https://www.econbiz.de/10008937448
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Development and validation of the customer-centered behavior measure
Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
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SME growth in the service sector : a taxonomy combining life-cycle and resource-based theories
Ferreira, João J. M.; Azevedo, Susana Garrido; Cruz, … - In: The service industries journal 31 (2011) 1/2, pp. 251-271
Persistent link: https://www.econbiz.de/10008904646
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Evaluating European Union support for innovation in Spanish small and medium enterprises
Romero-Martínez, Ana M.; Ortiz-de-Urbina-Criado, Marta; … - In: The service industries journal 30 (2010) 5/6, pp. 671-683
Persistent link: https://www.econbiz.de/10003992731
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The influence of innovation orientation on the internationalisation of SMEs in the service sector
Ripollés Meliá, María; Belsa Pérez, Andreu; Roig … - In: The service industries journal 30 (2010) 5/6, pp. 777-791
Persistent link: https://www.econbiz.de/10003992892
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Are there nonlinear relationships between the profitability of Portuguese service SME and its specific determinants?
Nunes, Paulo Maçãs; Serrasqueiro, Zélia; Leitão, João - In: The service industries journal 30 (2010) 7/8, pp. 1313-1341
Persistent link: https://www.econbiz.de/10003996871